Orders will not be refunded due to change of mind or incorrect sizes.
We print and engrave on demand and there is a chart on every product page.
I ordered the wrong size, can I change my order?
Unfortunately we are unable to manually change your order for you. If you have purchased the wrong size, let us know as soon as possible by emailing email@example.com prior to your items being dispatched as we may be able to cancel it for you, and you will need to re-purchase the correct size from our website.
We DO take refunds and returns when something went wrong on our end; meaning misprints/damaged items.
Any claims for misprinted/damaged items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date.
If the items are misprinted or damaged, please send us your order number + a picture/photo of the item that is damaged.
Our Refund Support will take care of you from there, and we will send you a brand new item free of charge.
If you do have an issue with your order, please contact customer service FIRST! Do not return any merchandise to the manufacturer, or to us without first contacting our customer service department.
Our return policy covers you for 30 days. We cannot offer you a refund or exchange after 30 days.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com
To return your product, you should mail your product to the address provided to you after you contact customer service.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.